Returns and Exchanges

Our guarantee: If you are not completely satisfied with your purchase, we will offer you a prompt replacement, exchange, or refund within 30 days of purchase.

Please note: Purchases must be returned within 30 days of completion of your order. All items must be unused and in good condition.

Credit for returns will be applied to the original credit card used to place the order, and is normally processed within 5 business days from the date the returned merchandise is received.

All returns should be sent to our studio:
Francofolie Returns
2329 Oliveras AVE
ALTADENA, CA 91001

E-mail service@francofolie.com
or Fax (626) 345 0382
for a RETURN AUTHORIZATION NUMBER.
Please insure your packages and provide a copy of your sales receipt for a return or exchange.
We regret that shipping charges are not refundable.

For questions regarding our return policy, please contact our customer assistance department at service@francofolie.com

Francofolie Returns
2329 OLIVERAS AVE
ALTADENA , CA 91001

Gift Orders
Your personalized message will be enclosed with each gift order.

Gift Certificates
Easy to use & convenient , gift Certificates are available in increments of $25.
When you buy a certificate, a code key is send to you or the recipient (or both). At check out, the recipient enter the code before the payment. Any balance remaining after the visit is recorded & it can be used on subsequent visits.
You can add a personal note to your gift certificate.

Corporate Gifts:

Please contact Jean-Luc or Kate: (direct) (626) 201 94 64

Or to order or send us your gift recipient address list, please e-mail us at corporate@francofolie.com.
Fax your address list to (626) 345 0382, labeling the cover sheet "Corporate Address List". Please include your phone number and e-mail address with your fax so we can contact you with any questions.